SHIPPING POLICY

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SHIPPING POLICY

Shipping and Delivery

Terlis Designs is pleased to offer low flat rate shipping to be fair to all customers.

See our Shipping Policy terms and conditions below:

How quickly will my items arrive?

Items are shipped within 1 to 3 business days (excluding weekends & holidays).

Estimated Delivery Times:

United States: 15-30 business days

Canada: 15-60 business days

Australia: 15-60 business days

France: 15-60 business days

Spain: 15-60 business days

Australia: 15-60 business days

United Kingdom: 15-60 business days

After your order is fulfilled, the estimated delivery times for most locations is 15 – 60 business days.

Orders are shipped on business days only (Monday to Friday, excluding holidays).

We’ll do our best to meet these shipping estimates, but cannot guarantee them.

Actual delivery time will depend on the carrier and the shipping method you choose.

How much will shipping cost?

Estimated shipping rates are as follows:

USA STANDARD – $8.00 USD

USA – DHL EXPRESS upgrade – $45 USD delivery 2-5 business days

CANADA – $8.00 USD

REST OF THE WORLD – $10.00 USD

Please note that shipping rates are subject to change.

Insurance and priority mail are optional charges.

If you would like to add these security measures, please inform us prior to completing your purchase.

The above rates do not apply to wholesale, custom, or corporate orders.

International customers are highly encouraged to request shipping with optional insurance coverage.

Who is responsible for customs and import taxes?

You are responsible for any customs, brokerage fees and import taxes that may apply.

Please check with your local postal authorities concerning customs regulations and fees prior to completing your purchase, related fees are not included at checkout.

Every package goes through customs which can sometimes delay the process;

Terlis Designs is not responsible for delays due to customs.

How do I track my package?

Your package will be shipped “CERTIFIED” by the local postal service, with tracking;

Please ensure that your shipping address is correct and complete at checkout;

You will receive a shipping confirmation email with tracking information, when your order ships.

Please check your spam folder if you did not receive the shipping email.

It may take up to 10 business days from the shipping date, for package tracking information to show or be updated by the carrier.

Rural domestic addresses may require additional days to delivered.

Signature confirmation may be required upon delivery by USPS.

You are responsible for the reception of your package. A notice will be left by the Post Office if there is no one to receive it. If the package is not claimed by the time stated on the notice, it will be returned to sender and may incur additional fees.

Delivery confirmation might not be available for all locations.

We cannot be responsible for weather delays.

Severe weather may cause shipping delays.

Please note, If the product(s) is not returned in its original condition, you are responsible for any loss in value.

My order is being Returned to Sender?

If your package is being returned to sender due to:

⦁ Unclaimed recorded delivery,
⦁ Incomplete/Insufficient Address,
⦁ Undeliverable as Addressed,
⦁ Address illegible / inaccessible,
⦁ Addressee unknown at marked address.
⦁ Prohibited Import / Denied Entry by Customs,
⦁ Denied Due to Customs Charges,
⦁ Delivery refused by addressee, etc…

Undamaged and in resalable condition returned products may be eligible for refund.
Refunds for the purchase price of the products minus the shipping cost may be issued.
Buyer is responsible for all return shipping fees.
We cannot change the delivery address after an order has been shipped.
We cannot be held responsible for delays and transit times if your parcel is being returned.

Please note : Carriers return packages at their convenience and speed, this may result to a longer return transit time.

My shipping address is incorrect?

We kindly ask that you verify that your shipping address is correct prior to checkout.

An incorrect or incomplete shipping address on your order, may cause:
⦁ transit delays
⦁ additional fees
⦁ loss of package
⦁ other delivery issues

Please note that:
– we cannot change the delivery address after an order has been shipped, but we will gladly work with you to help resolve the issue,
– we cannot be held responsible for any transit delays, additional fees, loss of package and other delivery issues that may arise due to an incorrect or incomplete shipping address,
– we cannot issue a refund or replacement of any kind due an error in the shipping information that you provided on your order; if such an error causes an order to be rejected, lost, damaged or destroyed.

Refunds and additional fees:
– Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
– If we are charged a fee to receive your returned package, the amount charged will be deducted from your total refund.
– If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order.

By ordering with Terlis Designs, you agree and acknowledge these terms and conditions.

How do I contact Terlis Designs for an exchange or return?

To request an exchange or return please email us at [email protected] within 7 days of delivery.

The agreed product(s) must be shipped back to Terlis Designs within 14 days of delivery.

Can I ship the product back to Terlis Desgins?

You are welcomed to choose your shipping method or carrier.

After shipment please send an email to [email protected] detailing the product(s) enclosed, date shipped, shipping method, tracking number (if possible) and your expectations.

Please note that:

– You are responsible for all return shipping costs.

– We encourage you to add tracking and insurance to your package.

– We are not responsible for lost or damaged returns or exchanges.

– We cannot accept C.O.D deliveries.